Shipping policy

At LUCY IN SKYS, we aim to provide a smooth and reliable shopping experience. Please review the following shipping information before placing your order.

Shipping Rates

Shipping fees are based on your order subtotal and the shipping method selected at checkout.

The shipping options available for your order will be displayed at checkout.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or holidays will begin processing on the next business day. During promotions, holidays, or periods of high order volume, processing may take additional time.

Please note that processing time is separate from shipping transit time.

Shipping and Delivery

Once your order has been processed, it will be shipped using the delivery method selected at checkout.

Delivery times may vary due to the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our control. Any delivery timeframe shown at checkout is an estimate and is not a guaranteed delivery date.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

You may track your package through the carrier’s tracking system or a third-party tracking platform such as 17TRACK .

Please allow some time for tracking information to become active after your package has been shipped.

Incorrect Shipping Information

Please carefully check your shipping address and contact information before completing your order.

If you need to update your shipping information, contact us at contact@lucyinskys.com as soon as possible. We cannot guarantee that changes can be made after an order has been processed or shipped.

LUCY IN SKYS is not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.

Delayed, Lost, or Stolen Packages

If your package is delayed, please review the tracking information and contact the shipping carrier for the latest update.

If tracking confirms that your package has been delivered but you cannot locate it, please check your delivery area and contact the carrier for further assistance.

We will do our best to assist with shipping-related concerns. However, LUCY IN SKYS is not responsible for packages confirmed as delivered, lost after delivery, or stolen from the delivery location.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at contact@lucyinskys.com with your order number and clear photos of the item and packaging.

Our Customer Care Team will review your request and provide further assistance.

Contact Us

For questions about shipping or your order, please contact:

LUCY IN SKYS Email: contact@lucyinskys.com Address: 3200 Alvey Park Dr E, Owensboro, KY 42303, United States

Business correspondence only — please do not send returns to this address unless specifically instructed by our Customer Care Team.