Refund policy

At LUCY IN SKYS, we want you to feel confident in every purchase. If your order does not meet your expectations, you may request a return in accordance with the conditions outlined below.

Return Window

You may request a return within 30 days of the delivery date.

To be eligible for a return, items must meet all of the following conditions:

  • Items must be unworn, unused, and unwashed.
  • Items must be free from stains, makeup, perfume, odors, or other signs of use.
  • Items must be returned in their original condition.
  • All original tags must remain attached.
  • Items must not be damaged, altered, or washed.

Items that do not meet these requirements may be refused or may be subject to a partial refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Final-sale items
  • Gift cards
  • Bodysuits
  • Swimwear without its original hygiene protection
  • Lingerie and intimate apparel
  • Earrings
  • Personalized or customized items

How to Request a Return

To start a return, please contact our Customer Care Team at contact@lucyinskys.com and include:

  • Your order number
  • The item or items you wish to return
  • The reason for the return
  • Photos, if the item is damaged, defective, or incorrect

Please do not send any items back before receiving return instructions from our Customer Care Team.

Return Shipping Costs

For returns due to a change of mind, incorrect size, color preference, or other personal reasons, the customer is responsible for the return shipping cost.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. If the issue is confirmed by our Customer Care Team, we will provide further instructions.

Refunds

Once your return is received and inspected, we will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Original shipping fees are generally non-refundable unless the return is due to an error on our part or an item arrives damaged or incorrect.

Damaged, Defective, or Incorrect Items

Please contact us within 7 days of delivery if you receive an item that is damaged, defective, or different from what you ordered.

Please include your order number and clear photos of the item and packaging. Do not dispose of the item until our Customer Care Team has reviewed your request.

Exchanges

We do not currently guarantee direct exchanges. If you need a different size, color, or style, you may return the original item according to this policy and place a new order separately.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at contact@lucyinskys.com.

Cancellation requests cannot be guaranteed after an order has been processed, packed, or shipped.

Contact Us

For return or refund questions, please contact:

LUCY IN SKYS
Email: contact@lucyinskys.com
Address: 3200 Alvey Park Dr E, Owensboro, KY 42303, United States

Business correspondence only — please do not send returns to this address unless specifically instructed by our Customer Care Team.